Our Testimonials
Real Life Experiences from Real People.
Our Business is Built on Integrity, Trust & Customer Satisfaction.
Social Rating
Based on 2492 reviews
Sitting Pretty Pet Spa
Crashmasters is the only place we go for our computer needs. We have purchased many refurbished laptops for both the business and for personal use. The price is always great and the service is the best! I trust them completely to get us what we need at a reasonable price.
Adam Blackburn
I had a virus on my and they cleaned my viruses up and it was only 30 bucks and I would recommend them to anyone and gave me paperwork on what to avoid on getting viruses in the future
Donna Mayol
Fast, professional, accurate service.
Wally Jackson
These guys no how to help you out. Thanks Crash Masters!
Rudy Fudge
Hayden helped me within minutes and my phone was back rockin. THANKS CRASHMASTERS!!!...... recommend 👊💚💯
Createaccounts
100/10 recommend the techs to fix all my electronics. They’re fast, professional, reasonable pricing, and great at communicating when they’ll have your device finished, what needs to be done and why
Stephanie Holes
David Weller
Fast and courteous service!
Cheryl
Did a wonderful job getting viruses off phone, in a timely manner. Highly recommend!
Misty Swaney
Lucas Witte
Cleaned out my phone charging port in a few minutes and was working like new
Chris Tomiko
Quite possibly the best electronics brick and mortar store around. Whatever problem you have with your device, they can likely fix it. Prompt and polite service is always appreciated and far too rare these days.Technology disaster? Head to Crashmasters!
TJ Sibley
They went above and beyond definitely recommended
Javi _
Fast and easy service with great customer service
Jessica Fields
This place is a life saver. Fixed my phone same day after Tmobile told me it was unfixable and I'd have to upgrade. Thank you so much crash masters!
Paul Thompson
It was good service
Vicky Larish
Great place to get your phone fixed, check themout
Jessica Blanchard
My phone would not charge, not in the port or wireless charger, I was about to go buy a new phone after 3 other places said it would be 3 to 5 days for a battery. I thought I would try Crashmaster, despite Google saying they were closed. Bree told me to just bring it in, drop it off and she would look at it. I had little faith, but when I came back she said it was fine, she did her magic (she used techy words) there was no fee and my phone was fully charged! I actually begged her to let me pay her something. Excellent customer service, knowledgeable staff, all around amazing. I will only be going here for all electronic needs for the rest of my existence. AAA+
Terry Simpson Jr.
They helped greatly
Margie Long
Came into store for my sister, great service and quick response.
ginger douglas
ginger douglas
Josie Siegel
They were very professional and fixed my tablet and phone will be back again thank you so much
Edward Guerrero
The job was done quick and correct. Much appreciated.
SLOW MOTION
They have done a great job 👍💯
John Gale
Awesome service highly recomend
Patricia Muskovin
I thought my laptop had a virus, it didn’t! The gentleman at the counter cleared out all of the junk and blocked the pop-ups in a matter of minutes. I am technologically challenged and he never once made me feel inferior. I asked him what I owed him and he told me to just give him a great review on Google. Here is your great review! I will definitely tell everyone I know. Thank you, thank you thank you!
Janet R
I have gone to CrashMasters for many years, and have always received exemplary customer service and support.On my most recent visit I needed a new screen, mid frame and back to my phone. DJ provided great support at the counter for drop off, pick up, and all questions in between. James provided clear and realistic expectations based on the phone damage, and made sure to communicate each step of the way.They set clear and realistic expectations - price, timeline for ordering parts, and completion. They more than exceeded the set expectations.I will continue to go to CrashMasters for all of my phone and computer needs.
Ari Norris
Friendly and helpful staff, and the repair came with terrific warranty coverage.
Jordan Kimmey
Fast, friendly, and fair prices. I’ve taken several devices here over the years and have always had exceptional service.
Jay Doyle
Went in with “green screen of death” and was helped immediately. Fixed and running again. Thanks again. HIGHLY RECOMMEND!
Mike Strandberg
These folks at Crashmasters are awesome! They have fixed big problems and little problems on many devices. Personable staff, knowledgeable and great service!!I'll always go to Crashmasters!
Manager 19
James and his crew were amazing to work with. They had just got a few new laptops in and told me they would call when it was ready. Explained the whole process in detail. Also helped a customer with service issues while I was in the store. 10/10 would recommend such a great crew!
Bag Boy Auggs
Hayden was great very patient and polite will definitely come back
Marsha Rose
CrashMasters on E Apple atr the best. I will always bring my phone to them.
Cliff
Great service!
Tyler Dair
I went in when the glass on my front facing camera broke. I had a screen protector on it but it wouldn't come off. They mates were able to use heat tool to take off the broken protector for me.
Debby Cooley
You guys always help me all the time. You know everything about these phone thank for helping
Idris McCoy
I appreciate the service it was great
Elaine Johnston
Somehow, my SIM card got turned off, CrashMasters is the BEST!!! They’ve helped me before and they helped me today. I appreciate it.!!
Rita Davis
Don did a great job on transferring my files to my new computer. He also added a couple things that I could use and did it in just 2 days. I was really happy with the work.
Lynn Addicott
James (my now favorite tech ) repaired my IPad Pro after he had to do so much labor intensive work to clean up a water spill & damage ! Wow , he saved it & fixed it . Impressive and he stuck with it until it was working properly! I’m so happy with Crash Masters Norton Shores know you can have confidence in their service . Thank you so much !
Branden Passenier
Great customer service. The employees are a pleasure to work with. Replaced the screen in my sons phone in roughly 25 minutes.
David Markham
iPhone 15 pro.I called ahead and gave a breakdown of what the symptoms were and what I tried. James was responsive, direct, and able to give an estimate over the phone of problem, time, and cost. Dropped it off and less than an hour later, working like a new phone. Would recommend to anyone. Great experience and service.
Steve Sytsma
I have used this location multiple times to repair my PC laptop and they have done the job quickly and reasonably priced. This mornings visit was over the top and merited a review. My laptop was exhibiting incessant popups inferring it was infected with a virus. I ran my Defender scan and it found nothing. I brought it in and was informed it was a simple issue of runaway notifications. Problem was quickly resolved, along with my receipt of a practical education on the merits of Microsoft Edge versus Chrome. No condescension, just helpful advice. If you are having phone or computer issues, this place should definitely be on your list of repair locations!
Gaile Prescott
I have been using them to fix things for years
Jessica Beckman
My phone battery needed replacement. I had called the store on Apple and they said come on in anytime. I stopped in and they didn’t have the battery I needed so they called the Henry store to see if they had it and they did so they sent me to that store already giving me a discount for the inconvenience, well then the Henry store’s tech was out for illness so they then told me to come back on Friday (today) and guaranteed a further discount for more inconvenience 🤣 All so kind and accommodating and accountable. Fantastic customer service and my phone feels like it’s brand new. I have a new “film” screen protector that’s awesome as well as new camera lens protectors. All a positive experience after the initial snafu’s
Delilah B
I recommend Crashmasters all the time, and ended up needing their services myself recently.Everyone was very friendly & helpful, they had a replacement for my 'rare' phone available in stock, and resolved my phone issue in one afternoon.I am incredibly grateful they were able to get my issues resolved, and swiftly.Thank you, guys!Also:Crashmasters/the owners are incredibly supportive of building CommUnity in Muskegon.This is another reason to support them!
Christina Wilson
My screen for my phone was delayed coming in. Crash masters stayed on top of communication with me ama even threw in replacing my battery for the wait!
Tripp Hulett
They had great customer service, the employees were extremely friendly, and they completely fixed what was wrong with my device with no issues whatsoever.